Privacy Policy

Who we are

Eaglesure Insurance is a trading name of Greenlight Insurance Services Limited. We are an insurance intermediary authorised and regulated by the Financial Conduct Authority.

Our registered office address is: 2nd Floor, Greenlight House, 82 High Street, Esher, Surrey KT10 9QD. Our company registration number is 03480998 and our FCA number is 548036.

Information we may collect from you

We may collect, process and store the following data about you:

• Contact information including name, address, telephone numbers and email address;
• Financial information;
• Information about your business or circumstances relevant to the insurance you are seeking;
• Information about claims you have made or which have been made against you;
• Criminal convictions;
• Driving licence information;
• Credit information;
• Bank account information.

Some personal information may be classed as 'special categories of personal data' which receive additional protections and include information relating to health, criminal convictions or alleged offences.

How we collect information about you

We may collect personal information about you in a number of ways:

Information you give us: This is information about you that you give us by filling in forms on our website, by corresponding with us by phone, email or otherwise, or when you report a problem with our website.

Information we collect about you: This is information we collect about you from your visits to our website. It may include your IP address, geographical location, device information, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use.

Information we receive from other sources: This includes information we receive about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers) and may receive information about you from them.

We may also collect personal information from other sources such as credit reference agencies, fraud prevention agencies, and other insurance industry databases.

What we do with your information

We use information held about you in the following ways:

To provide insurance services: We process your personal information to provide insurance broking services, including arranging insurance coverage, managing your policies, and handling claims.

To communicate with you: We may use your information to contact you about your insurance policies, claims, or other services we provide.

For risk assessment and underwriting: Insurance providers need to assess risk before providing coverage. We share relevant information with insurers to enable them to provide quotes and coverage.

For fraud prevention: We may use your information to detect and prevent fraud, money laundering, and other financial crime.

For regulatory and legal compliance: We may process your information to comply with legal obligations and regulatory requirements.

For business administration: We use your information for general business administration, including record keeping, customer service, and business analysis.

Marketing

We may use your contact information to send you marketing communications about our products and services that may be of interest to you. We will only do this where we have your consent or where we have a legitimate interest to do so.

You have the right to opt out of marketing communications at any time by contacting us or using the unsubscribe link in our marketing emails.

We will not share your information with third parties for their marketing purposes without your explicit consent.

Who we share your information with

We may share your personal information with the following categories of recipients:

• Insurance providers: We share relevant information with insurance companies to obtain quotes and arrange coverage.
• Claims handlers and loss adjusters: When you make a claim, we may share your information with claims handlers and loss adjusters.
• Reinsurers: Insurance companies may share information with reinsurers as part of their risk management.
• Regulatory authorities: We may share information with regulatory bodies such as the FCA when required by law.
• Professional advisers: We may share information with lawyers, accountants, and other professional advisers.
• Service providers: We work with third-party service providers who assist us in operating our business, such as IT service providers, payment processors, and marketing agencies.
• Fraud prevention agencies: We may share information with fraud prevention agencies to detect and prevent fraud.
• Credit reference agencies: We may share information with credit reference agencies for risk assessment purposes.

We ensure that all third parties we work with have appropriate data protection measures in place and only process your information for the purposes we have authorized.

Legal basis for processing

We process your personal information under the following legal bases:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Processing is necessary for our legitimate interests, such as fraud prevention, direct marketing, and business administration.
• Consent: Where we have obtained your consent to process your personal information for specific purposes.
• Vital interests: Processing is necessary to protect your vital interests or those of another person.

For special categories of personal data, we rely on additional conditions such as explicit consent, substantial public interest, or processing for insurance purposes.

International transfers

Some of our service providers and insurance partners may be located outside the European Economic Area (EEA). When we transfer your personal information outside the EEA, we ensure appropriate safeguards are in place to protect your information.

These safeguards may include adequacy decisions by the European Commission, standard contractual clauses approved by the European Commission, or binding corporate rules.

You can contact us for more information about the specific safeguards we use for international transfers.

Retention of your information

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• For the duration of your insurance policies and for a period after they expire to handle any claims or disputes;
• To comply with legal and regulatory retention requirements;
• To establish, exercise, or defend legal claims;
• For fraud prevention and detection purposes.

Generally, we retain client records for at least six years after the end of our business relationship, but this may be longer in certain circumstances.

When we no longer need your personal information, we will securely delete or destroy it in accordance with our data retention policy.

Your rights

Under data protection law, you have several rights regarding your personal information:

• Right of access: You have the right to request copies of your personal information.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to erasure: You have the right to request deletion of your personal information in certain circumstances.
• Right to restrict processing: You have the right to request that we limit how we use your personal information in certain circumstances.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used format and to transmit it to another controller.
• Right to object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: You have the right not to be subject to purely automated decision-making, including profiling, which produces legal effects or significantly affects you.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before we can respond to your request.

Please note that some rights may not apply in all circumstances, and we may need to retain certain information for legal or legitimate business purposes.

Cookies and similar technologies

Our website uses cookies and similar technologies to improve your browsing experience and to understand how our website is used.

Cookies are small text files that are placed on your device when you visit our website. They help us:

• Remember your preferences and settings;
• Understand how you use our website;
• Improve the functionality and performance of our website;
• Provide targeted advertising (where you have consented).

You can control cookies through your browser settings. However, if you disable cookies, some features of our website may not function properly.

For more information about the cookies we use, please see our Cookie Policy.

Security

We are committed to ensuring that your personal information is secure. We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Encryption of sensitive data;
• Access controls and authentication procedures;
• Regular security assessments and updates;
• Staff training on data protection and security;
• Secure disposal of data when no longer needed.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you and the relevant authorities of any data breaches where required by law.

If you suspect that your personal information has been compromised, please contact us immediately.

Changes to our privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes to this policy, we will notify you by email (if we have your email address) or by posting a notice on our website.

The updated policy will be effective from the date it is posted on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you continue to use our services after changes take effect, you will be deemed to have accepted the updated policy.

Contact us and complaints

If you have any questions about this privacy policy, your personal information, or if you wish to make a complaint about how we handle your personal data, please contact us:

We will respond to your inquiry or complaint within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).